Expertise and Experience:

Ensure your support team has a deep understanding of the ERP system software in use. Experienced professionals can troubleshoot effectively and provide strategic insights tailored to your business needs.

Proactive Issue Resolution:

Look for a support team that doesn’t just fix problems but anticipates and prevents them. Proactive issue resolution minimizes downtime and keeps your operations running smoothly. 

Availability:

Business operations are not confined to a 9-to-5 schedule. A reliable ERP support team should be available for extended periods of time to address critical issues promptly, regardless of the time of day.

Customization and Optimization Assistance:

Your ERP support team should assist in optimizing the system for your specific business requirements. They should be proficient at customizations, personalizations, and have a robust partner network of ISVs that enhance functionality without compromising stability.

Regular System Updates and Maintenance:

A proactive support team will ensure your ERP system is up-to-date with the latest patches and updates, minimizing vulnerabilities and improving overall system performance.

Effective Communication:

Clear and consistent communication is key. A good support team keeps you informed about ongoing issues, resolutions, and any potential system enhancements that could benefit your business.

Comprehensive Training Programs:

To maximize the benefits of your ERP system, your team should go through an in-depth training during implementation, including the training of an in-house “super user.” This empowers your team to utilize the ERP system software to its full potential, reducing dependency on external support for routine tasks.

Data Security Measures:

ERP systems house sensitive business data. Your support team should prioritize and implement robust security measures to safeguard against data breaches and unauthorized access.

Scalability Support:

As your business grows, so should your ERP system. A proactive support team assists in scaling the system to accommodate increased data volumes and transaction loads without compromising performance.

User Feedback Integration:

A support team that values user feedback ensures continuous improvement. They should actively seek input from users to identify areas of improvement and implement changes that enhance the user experience.

The success of your system is intricately tied to the effectiveness of your ERP system support team. By prioritizing these ten essentials, businesses can ensure a seamless ERP experience that not only resolves issues promptly but also contributes to the ongoing optimization and growth of their ERP environment.

The post Navigating Success: Top 10 Essentials from Your ERP System Support Team appeared first on 365 Cannabis.

The first step to making the most of your dispensary analytics is determining the sorts of data you should be diving into on a regular basis. This includes things like inventory tracking, product sales, promotional outcomes, and customer purchasing behavior and demographics, all of which play a crucial role in helping you figure out the next steps. 

Fortunately, cannabis data companies like ours make it easy, with cannabis reporting software that takes the guesswork out of data tracking. Below, we’re taking a quick look at the analytics that make the biggest impact for dispensaries – plus the benefits of putting this information into action. 

4 Cannabis Analytics You Should Be Tracking

Every type of organization relies on data for growth. The secret to making it work for you? Knowing exactly what you should be tracking and reporting on, as well as how this data can be used for the betterment of your business. 

Here are four analytics you can’t ignore if you want to succeed in the cannabis retail space. 

1. Inventory Data

Inventory reporting is a must, providing you with key insights into what’s selling, what’s not, and profitable opportunities you might be missing. Use data to hone in on your best and worst sellers, and make sure you’re optimizing your purchasing strategy by considering additional factors like product shelf life. 

2. Product Sales Trends

Whether you’re running one operation or multiple, you need to be tracking trends in product sales across retail establishments and your business as a whole. In doing so, you’ll have a leg up on planning inventory and promotions. You’ll also be able to plan ahead when it comes to cultivating certain high-value strains. 

3. Promotional Activity

A well-managed cannabis POS lets you closely track the outcomes of deals, discounts, and loyalty rewards. Use this data to identify what types of promotions your customers prefer, what keeps people coming back, and what gives you the biggest return on your spending. 

4. Customer Analytics

You can’t underestimate the importance of customer analytics when analyzing your data. This includes things like the demographics of your core audience and their buying behaviors, both of which are essential for streamlining your marketing and sales best practices. 

Benefits of Putting Cannabis Big Data to Work

You have a lot to gain from the data at your disposal. If you’re wondering whether it’s worth investing in analytics software – or if you’re trying to get more out of an existing tool – these are the sorts of achievements you should keep in mind. 

• Compliance monitoring – Statewide compliance reporting is a necessary task for pretty much all cannabis retail businesses. That means you’ll need easy access to sales reports, seed-to-plant production cycles, and more – and the ability to quickly compile that data into a cohesive report. 
• Boosted sales – The more you track sales, the more you’re able to optimize them. Use cannabis analytics to identify profitable product spending vs. wasted product spending and to get the clearest picture possible of your business’s highest-performing products. 
• Asset protection – Catching losses at their earliest stages helps protect your business from the worst of theft or fraud. By tracking inventory data, you’ll know right away if something is off rather than waiting for the problem to become too big to miss. 
• Staff efficiency – Analytics clue you in on what sorts of staffing trends make the most sense for your operations. They also let you track individual employee performance and see who’s doing their part (and who’s not). 

Empower Your Business with Cannabis Industry Intelligence  

We’re here to help you put data to work for enterprise-wide improvements. Learn more about 365 Cannabis and our cannabis software products, including innovative compliance and regulatory software, cannabis reporting and analytics tools, and more.

The post Unlock the Power of Cannabis Data Analytics to Grow Your Business appeared first on 365 Cannabis.